Your expertise. Always. Everywhere.
Or book a demo to see it working.
Digital Experts is the new discovery channel. Every question your audience asks shows you what to do next.
What it is
The knowledge is human. The delivery is AI.
Three things separate a Digital Expert from a chatbot, and all three are deliberate.
Illustrative example · Community Programs Expert, a regional organisation
Can I get support for fencing along the creek on my property?
Yes. Riparian fencing sits inside the current land management program, and your property is in the eligible catchment. The application asks for a property map and a rough length of fence.
And when does the next round close?
I don't have the closing date for the next round in my knowledge base, so I won't guess. If you leave your email, the team will confirm it with you directly.
Two answers from approved knowledge, one honest “I don't know” with a handoff, and one knowledge gap logged for the team.
It stayed inside the fence.
Everything the expert said came from material the organisation approved. Nothing came from the open web.
It stopped when it should.
An expert that guesses is worse than no expert. This one handed the question over instead.
You learned something.
The missing closing date is now a logged gap, with a person asking for it. That is the intelligence layer doing its job.
Who it's for
Where a lot of people ask a lot of questions.
The fit test is simple. A large population, and question density to match. If your audience asks the same things over and over, and the answers live in your people rather than your website, there is an expert worth building.
Councils, NRM & regional bodies
Every resident question, answered before they call.
Explore →Education & institutions
Give every prospective student a guide.
Explore →Community & member organisations
Programs only work when people find their way in.
Explore →Sales and business development teams use the same experts, for product questions that arrive long after anyone is at a desk. Digital Experts for sales teams →
Proof
A region that can ask its own scientists at any hour.
Burnett Mary Regional Group looks after a large natural resource management region in Queensland, with a small team of scientists and land managers who know it intimately. Landholders, graziers and volunteers reached that knowledge one phone call at a time.
Now BMRG runs a panel of named Digital Experts, one for each field the region asks about: riverine health, cool burning, biodiversity, sustainable agriculture and natural capital. Each is trained only on BMRG's own approved material, and each says so plainly when a question falls outside it.
Our community are getting better knowledge than most organisations ten times our size could offer, and our team are finally free to do what they came here to do.
How it works
From what you know, to an expert people can ask.
Build the brain.
Your documents, policies, product detail and the things your best people know but never wrote down. Approved source by source, so nothing gets in that you have not seen.
Shape the experts.
Names, faces, fields and voice. You decide what each one covers, how it sounds, and the point at which it should stop and fetch a human.
Put them on the site, a QR, or a link.
No app to download and no account to create. Wherever your audience already is, that is where the expert sits.
Meet your Digital Experts.
In 30 minutes, we'll show you a live Digital Expert built for an organisation like yours, and map what yours would know, say and save.
