Retail & Consumer Brands
Your best people can't answer every customer. Your Digital Experts can.
Book a Demo“Does the jacket run big?”
“Where's my delivery?”
“Can I return this in store?”
Ask about products. Delivery. Returns. Anything your team knows.
What you know, made useful.
Not the open web. Your knowledge. Your answers.
Just ask.
Live example
Does this jacket run big?
It runs slightly oversized. If you're usually between sizes, we'd recommend going down one. Want me to check availability in your size?
Based on: Product & Sizing Guide · Updated 12 Sep
Every answer helps your customer. Every question helps you.
Insights
What this week's questions are telling you
This week
Delivery questions
↑ 38%
More shoppers are asking before checkout, not after.
Worth a look
Shoppers keep asking if the denim runs small. It isn't answered on the product page yet.
Delivery windows during sale periods aren't covered anywhere on the site.
Illustrative example, built from real conversation data
See what customers want, what they can't find, and what your business needs to answer next.
Your expertise. On call everywhere and always.
See what Digital Experts could do with your knowledge. We'll show you using examples from your own business.
Book a DemoQuestions retailers ask us
Where does it show up?
Your website, receipts, order emails and social DMs, wherever a shopper already is.
What happens when it doesn't know, or a question needs a person?
If it's not confident in an answer, or the situation needs judgement — a complaint, a high-value order — it's handed straight to your team in Slack, Email or Teams, with the full context attached. Digital Experts never guesses on anything sensitive.
Will it sound like a generic chatbot?
No. Brand Studio sets the tone, vocabulary and personality, so it reads as an extension of your brand, not a bolt-on widget.
How long does it take to launch?
Around two weeks. We build the knowledge base with you, shape the tone, then switch it on everywhere at once.
