Local Government & Councils
Your call centre can't answer every resident at 5pm. Your Digital Experts can.
Book a Demo“When is my bin day?”
“How do I get a parking permit?”
“Is my development application approved?”
Ask about permits. Rates. Bins. Anything your council knows.
What you know, made useful.
Not the open web. Your knowledge. Your answers.
Just ask.
Live example
When is my bin collection day?
Your next general waste collection is Thursday, and recycling is collected fortnightly on the alternate Thursday. Want me to text you a reminder the night before?
Based on: Waste & Recycling Guide · Updated 12 Sep
Every answer helps your residents. Every question helps you.
Insights
What this week's questions are telling you
This week
Permit questions
↑ 31%
More residents are asking before applying, not after being rejected.
Worth a look
Residents keep asking if a permit is needed for a garage conversion. It isn't covered on the planning page yet.
Payment plan options for rates arrears aren't explained anywhere on the site.
Illustrative example, built from real conversation data
See what residents want, what they can't find, and what your council needs to answer next.
Your expertise. On call everywhere and always.
See what Digital Experts could do with your knowledge. We'll show you using examples from your own council.
Book a DemoQuestions councils ask us
Where does it show up?
Your website, rates notices, service request forms and social media, wherever residents already ask.
What happens when it doesn't know, or a question needs a person?
If it's not confident in an answer, or the situation needs judgement — a complaint, a hardship case — it's handed straight to your team in Slack, Email or your CRM, with the full context attached. Digital Experts never guesses on anything sensitive.
Will it sound like a generic chatbot?
No. Brand Studio sets the tone and vocabulary, so it reads as an extension of your council, not a bolt-on widget.
How long does it take to launch?
Around two weeks. We build the knowledge base with you, shape the tone, then switch it on everywhere at once.
