Utilities & Essential Services
Your call centre can't answer every customer during an outage. Your Digital Experts can.
Book a Demo“Is there a power outage in my area?”
“Why is my bill higher this quarter?”
“How do I set up a payment plan?”
Ask about outages. Billing. Connections. Anything your service knows.
What you know, made useful.
Not the open web. Your knowledge. Your answers.
Just ask.
Live example
Is there a power outage in my area right now?
Yes, there's a planned outage on your street until 2:30pm today for network maintenance. Want me to text you when power's back on?
Based on: Outage & Service Status · Updated 12 Sep
Every answer helps your customers. Every question helps you.
Insights
What this week's questions are telling you
This week
Outage questions
↑ 52%
More customers are checking status before calling, not after being on hold.
Worth a look
Customers keep asking why quarterly bills vary so much. It isn't explained clearly on the billing page.
Timeframes for new connections during peak season aren't listed anywhere.
Illustrative example, built from real conversation data
See what customers want, what they can't find, and what your service needs to answer next.
Your expertise. On call everywhere and always.
See what Digital Experts could do with your knowledge. We'll show you using examples from your own service.
Book a DemoQuestions utilities ask us
Where does it show up?
Your website, the outage map, billing emails and SMS, wherever customers already ask.
What happens when it doesn't know, or a question needs a person?
If it's not confident in an answer, or the situation is urgent — a gas leak, a safety hazard — it's handed straight to your team in Slack, Email or your dispatch system, with the full context attached. Digital Experts never guesses on anything safety-related.
Will it sound like a generic chatbot?
No. Brand Studio sets the tone, so it reads as your service, not a bolt-on widget.
How long does it take to launch?
Around two weeks. We build the knowledge base with you, shape the tone, then switch it on everywhere at once.
